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Privacy Policy

Last updated: May 2026

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1. Introduction

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This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.

We are committed to protecting your privacy and handling your data transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

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Business name: Total Ops Hospitality Ltd
Contact email: thomaswrralls@gmail.com

We are the data controller responsible for your personal data.

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3. What Data We Collect

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We may collect and process the following information:

  • Personal details (such as your name, email address, or phone number)

  • Information you provide when filling in forms or contacting us

  • Business-related information (if relevant to our services)

  • Technical data such as IP address, browser type, and device information

  • Website usage data (e.g. pages visited, time on site)

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4. How We Collect Your Data

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We collect data in the following ways:

  • When you fill in forms on our website

  • When you contact us directly

  • When you browse our website (via cookies or similar technologies)

  • When we obtain your contact details from publicly available sources or relevant business platforms for the purpose of business-to-business outreach

Where we contact you via outreach, we will only process data that is relevant to our services. On first contact, we will provide you with access to this Privacy Policy and an option to opt out of further communication.

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5. How We Use Your Data

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We use your data to:

  • Respond to enquiries or messages

  • Provide services or information you request

  • Contact you regarding our products or services, including follow-ups after form submissions

  • Carry out business outreach and communicate with potential customers where we believe our services may be relevant

  • Send marketing communications only where you have explicitly opted in via a clear consent checkbox

  • Improve our website and user experience

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6. Legal Basis for Processing

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We process your data under the following legal bases:

  • Consent – when you opt in to receive marketing communications

  • Legitimate interests – including responding to enquiries, improving our services, and conducting relevant business-to-business outreach

  • Contractual necessity – where needed to provide requested services

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7. Cookies and Tracking

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We use cookies to improve your experience.

Non-essential cookies (such as analytics or marketing cookies) are only used where you have given explicit consent via our cookie banner. Essential cookies required for website functionality may be used without consent.

You can accept or reject non-essential cookies at any time through the cookie banner or your browser settings.

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8. Third-Party Services

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We may use trusted third-party services to operate our website, including:

  • Website hosting (e.g. Wix)

  • Analytics providers (if enabled and consented to)

  • Email or marketing tools

These providers may process data on our behalf and are required to comply with data protection laws.

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9. Data Sharing and Anonymised Data

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We do not sell your personal data.

However, we may share data with service providers where necessary to operate our business.

We may also share aggregated and anonymised data (which cannot identify you) with partners, advisors, or potential investors for business development purposes.

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10. How We Store Your Data

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We take appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Retention periods may vary depending on the nature of the data and our legal or business obligations.

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11. Your Rights

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Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

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To exercise your rights, contact us at: thomaswrralls@gmail.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly: https://ico.org.uk/

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12. Changes to This Policy

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We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

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13. Contact Us

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If you have any questions about this Privacy Policy, you can contact us at:
Email: thomaswrralls@gmail.com

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